Governance & Policies

Pass Refund Policies

Season Pass Refund Policy

  • All season pass refunds are subject to a $30 admin fee and are based on the number of available days you had to ski prior to your refund request. Not how many times you used the pass.
  • All season pass refunds are reviewed on a case by case basis. Individuals may only be entitled to a partial refund, or to credit towards a future season pass.
  • Season pass refunds will be granted when provided with medical verification of an injury/illness.
  • Season pass refunds will not be provided after Jan 31st of each operating season.

Day Ticket Refund Policy

  • There are no refunds for online or in-lodge day-ticket purchases.
  • Date exchanges will be approved on a case-by-case basis or, will automatically be granted if the facility is forced to close.
  • Day ticket purchases will not be refunded off the purchase of a season pass.

5 Pack Refund Policy

  • There are no refunds for 5-day pack purchases, these are considered ‘day tickets’.
  • 5-day packs are only valid for the 2025/26 season. They do not transfer year to year.
  • These passes can be used at any time through the 2025-26 operating season.

Program Refund Policy

  • All program refunds are subject to a $30 Admin Fee.
  • Program refunds will be granted if provided with medical verification of an injury, or if unable to ski due barriers such as travel restrictions or cancellation of programs.
  • Program refunds will not be provided after Jan 31st of each operating season.

Lesson Refund Policy

  • All SLNC lessons MUST be pre-booked and paid for in advance due to numerous last-minute cancellations.
  • No refunds will be issued within 24 hrs of the lesson unless weather-related. See our Cold Weather Policy for details.
  • Cancellations will be considered on a case-by-case basis. If weather-related, we will work with you to switch that lesson to a new date.

 

Policies & Procedures

Society Documents

Safe Sport Policies (November 2024)

Athlete Protection Policy 

Code of Conduct and Ethics Club 

Discipline and Complaints Policy 

Event Discipline Procedures 

Social Media Policy Club