Society Documents

• Policies and Procedures Manual (2021)
• Club Bylaws (Updated Oct 20, 2021)
• Club Constitution (reinstated 2017)

 

Harassment Policy

• Harassment Policy Document (Pending Board Approval)

 

Season Pass Refund Policy

• All Season Pass refunds are subject to a $30 Admin Fee.
• Season Pass refunds will be granted if provided with medical verification of an injury.
• Season Pass refunds will be granted if unable to ski due to COVID restrictions such as Travel Restrictions.
• Season Pass refunds will not be provided after Jan 31st of each operating season.

 

Day Ticket Refund Policy

• There are no refunds for online or in-house day-ticket purchases. 
• Date exchanges will be approved on a case-by-case basis or, will automatically be granted if the facility is forced to close.

 

4Plus and 8Plus Pack Refund Policy

• There are no refunds for online 4Plus or 8Plus purchases, these are considered Day Tickets
• 4Plus and 8Plus Packs are only valid for the 2023-24 season. They don’t not transfer year to year.
• These passes can be used at any time through the 2023-24 operating season.

 

Program Refund Policy

• All Program refunds are subject to a $30 Admin Fee.
• Program refunds will be granted if provided with medical verification of an injury.
• Program refunds will be granted if unable to ski due to COVID restrictions such as Travel Restrictions or cancellation of Programs.
• Program refunds will not be provided after Jan 31st of each operating season.

 

Lesson Refund Policy

• All SLNC lessons MUST be pre-booked and paid for in advance due to numerous last-minute cancellations.
• No refunds will be issued within 24 hrs of the lesson unless weather-related. See our Cold Weather Policy for details.
• Cancellations will be considered on a case-by-case basis.
• If weather-related, cancellations we will try and switch that lesson to a new date.