Governance & Policies

Sovereign Lake Nordic Club > Governance & Policies

Society Documents

Harassment Policy

Harassment Policy Document(Nov 2023)

Season Pass Refund Policy

All Season Pass refunds are subject to a $30 Admin Fee.
Season Pass refunds will be granted when provided with medical verification of an injury/illness.
Season Pass refunds will be granted if unable to ski due to Travel Restrictions.
Season Pass refunds will not be provided after Jan 31st of each operating season.

Day Ticket Refund Policy

There are no refunds for online or in-house day-ticket purchases.
Date exchanges will be approved on a case-by-case basis or, will automatically be granted if the facility is forced to close.
The cost of day ticket purchases will not be refunded off the purchase of a Season Pass.

4Plus and 8Plus Pack Refund Policy

There are no refunds for online 4Plus or 8Plus purchases, these are considered Day Tickets
4Plus and 8Plus Packs are only valid for the 2023-24 season. They don’t not transfer year to year.
These passes can be used at any time through the 2023-24 operating season.

Program Refund Policy

All Program refunds are subject to a $30 Admin Fee.
Program refunds will be granted if provided with medical verification of an injury.
Program refunds will be granted if unable to ski due restrictions such as Travel Restrictions or cancellation of Programs.
Program refunds will not be provided after Jan 31st of each operating season.

Lesson Refund Policy

All SLNC lessons MUST be pre-booked and paid for in advance due to numerous last-minute cancellations.
No refunds will be issued within 24 hrs of the lesson unless weather-related. See our Cold Weather Policy for details.
Cancellations will be considered on a case-by-case basis.
If weather-related, cancellations we will work with you to switch that lesson to a new date.