Season Pass Q & A for the 2020-21 Season

 

The COVID Pandemic systematically closed all public recreation access in our BC Parks in March, resulting in an early closure for us up at Sovereign Lake. I want to say a huge thank you to our staff who kept trails open as long as possible and kept everyone safe. It is our #1 priority to keep our staff, members, and guests safe this winter season. With that, we have brought on some new measures to ensure the safety of all.

Since closing our Z4 Registration page on Sept. 17th, we have had many members asking about season pass purchases, and are also nervous that they will not be able to purchase a season pass when Silverstar Mountain Resort announced its reduced Nordic availability for the 2020-21 season.

Since many of you have been asking the same questions, I thought it might be a good idea to answer many of these common questions right here! Here are the most popular 7 questions.

 

The Zone4 Registration Page says it is CLOSED. Can I still buy a Season Pass for Sovereign Lake this winter? 

Absolutely! We are transitioning to a new online booking platform in early October that will provide a much smoother and more secure registration experience for our members. This new system allows you to create your online profile on an RFID scanning season pass which will allow us to contact trace guests more effectively this winter.

We wanted to limit the amount of extra data entry for staff when we switch to the new system so we froze registrations so more people can register directly into the new software platform when it opens. Early Bird pricing does not end until October 31st so there is still lots of time to get your pass at the discount rate.

Can I still register for SLNC Programs?

Yes. The Programs registration page will remain on Zone4 for this season and we will switch to the new software next year. As the Programs Registration Page is separate from the Season Pass Registration Page you can go and register for all of the Programs you like! The Masters’ XC Program is full at this time. Should more space come available we will let you know.

Silver Star Has stopped selling Dual Area Nordic Passes, Can I still buy one at Sovereign?

Following Provincial Health guidelines, both SLNC and Silverstar are required to manage their maximum daily guest numbers. As such, unfortunately for the 2020-21 season, neither area will be able to offer Dual Area Season Passes or Dual Area Tickets. We apologize for the inconvenience and aim to provide the safest and highest quality experience for our members and guests.

Any members who already purchased a Dual Area Season Pass or Upgrade Pass will be “grandfathered” into the new system and will attain a separate Season Pass for each facility.

Is SLNC limiting Season Pass sales in 2020-21?

We do not see the necessity to limit our season pass sales at this time. That being said, there will be some changes taking place and a request for season pass users to come at different times throughout the day so we can ensure that we can safely fit all pass holders, and day ticket users into the parking lots. We hope that Season Pass Holders will opt to ski more afternoons this winter to help reduce parking lot congestion.

How and where do I pick up my Season Pass?

With our new registration software, there are 2 options. You can choose to have your season pass mailed directly to you, or you will be able to pick them up from the lodge or other designated location in early to mid-October.

Can I use the lodge this winter with COVID restrictions?

Access to the lodge will be limited this winter and there will be no sit down seating or socializing opportunities as in the past. That being said, there will still be access to the lodge for using the downstairs washrooms, and for use by the public to pick up rental equipment.

There will still be a limited selection of club merchandise, custom SLNC Facemasks, beverages, and snacks available inside the facility. All day-tickets will be purchased online for the 2020-21 season. More of that info to come in our next Q&A e-blast.

PLEASE NOTE THAT YOU MUST WEAR A FACE MASK AT ALL TIMES WHEN INSIDE SLNC FACILITIES. Buffs are not considered effective face masks.

How do the new scannable season passes work?

We are moving to an RFID (Radio Frequency ID) scan card for all season pass users this year. Provincial Health guidelines have mandated us to provide better systems to effectively track facility usage by our membership and guests throughout the winter, to help reduce congestion in our parking lots, facilities, and trail access points.

Upon arrival at each visit, you will need to go to the lodge and scan your season pass ID at one of our new ticket kiosks which will be located next to the front doors on your right. This process should only take a few seconds.

This new system allows us to contact trace effectively each day while keeping it a fast and unobtrusive process for our members. By using RFID technology you also have a permanent ID code making subsequent years season pass purchases much quicker. There is NO personal information stored on these cards. The card only provides a link to your information that is on our check-in software.

There are many cool features and functions of these new cards that we will highlight in another notice.

We look forward to seeing all of our ski family back at Sovereign Lake in November. Please take into consideration these new challenging requirements and show some extra sympathy and support to our staff.

14 thoughts on “Season Pass Q & A for the 2020-21 Season

  1. Hi Troy! I’ve just checked back and see that the new registration is not yet up and running. Do you have a revised estimate when we will be able to purchase season passes? Looking forward to a great season!

  2. Trying to buy senior pass and birthdate showing as invalid but unable to find how to add birthdate. Tried to edit profile to add birthdate and no option for birthdate showing, just first name, last name and gender?

  3. Trying to purchase a Senior pass. When I get to checkout, it says birthdate required but not showing way to add birthdate?

    1. Hi Shirley, we’re having issues with the birthday on some devices, please check your zoom levels are at 100% or lower first before adding a birthday. If that is not working you can try using a different device. If no no avail you cannot get the date in. Please send us an email with your birthday at [email protected]. Cheers!

    1. Hi Susan, be sure your browser ZOOM levels are at 100% or less. Log in  to your account using the link below. Once you’re logged in, click on the avatar in the top right corner, this will show you your profile page, scroll to the bottom of the page to the “LINKED GUESTS” area, it’ll show you the passholders, click on the avatar or name to upload a photo. Note: no hats or sunglasses in the photo please. 
      Here’s the login link: https://www.sovereignlake.com/rates/season-passes/skiing-season-passes/
      Cheers

  4. I’m trying to find a map with the dog trails on it ( for snowshoeing), can you point me in the right direction ? Thanks!

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